Shipping and
Returns

We deliver coast-to-coast around New Zealand from our warehouse in Auckland — but of course you are welcome to pickup. All freight is insured, so you are guaranteed to get your goods in pristine condition. Tracking information is sent to you by email.

The freight charge is calculated on the weight and the destination. We’ll ask for a postcode when you get to checkout and a firm delivery charge will be calculated. For multiple items, we set a discounted upper level. or ring us to get a firm freight price.

Generally, it takes 2-3 business days to receive your goods, but depends on distances and freight schedules. Local delivery is within 24 hours by arrangement.

For urgent delivery enquiries or special requirements, please contact our friendly sales team.

Our friendly sales team will keep you informed via phone on the progress of your order.
If you have any questions give us a call on 09 271 5000

Our carriers require a signature on arrival as a Proof of delivery.

Although it is rare, damage can occur during freight. Please check that all items are in good shape BEFORE signing a delivery docket from the driver. If you sign to say that everything is fine, then we are unable to claim on the insurance policy. If you think there is damage, write this on the docket, or ring us for instructions.

Yes, our showroom is basically a badly partitioned section of our warehouse. So, we can pull back the curtain and get your items out pretty quickly.

To save yourself some time give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone to speed up the process.

We’re excited to offer a free Click & Collect service. Simply shop online and collect from your local branch.

1. Choose your products online.
2. Select Click & Collect at checkout.
3. Wait to hear from us – we will give you a call to let you know your order is ready.
4. Collect your order from Unit 1, 10 Cryers Road, East Tamaki, Auckland.

At Brayco, we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then please adhere to the following requirements:

• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and contact your local branch within 14 days of purchase or call us at 09 271 5000.

Please note: a 12.5% restocking fee applies to all goods returned due to change of mind. Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.

For further information or to request a refund or exchange, please call us at 09 271 5000.

We offer a full replacement warranty for a period of 12 months against faulty manufacturing from the date of purchase. We don’t offer warranties against misuse and normal wear and tear.

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are inclusive of GST and are subject to change without notice.

If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.

To pay via direct deposit, please use the following bank details. Please use your receipt number as the description for the money transfer:
Bank: Westpac
Account Name: Brayco Australasia Ltd
Account Number: 03-0227-0550592-000

If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.