Frequently Asked

Frustrated by poor quality, unhelpful service and a lack of information, Brayco was set up to design and source better benches sinks and shelves for commercial kitchen users.

General FAQs

Sorry no, but as our benches are supplied flat packed you may choose not to use the legs and feet if you only require the top. We have over 30 sizes so there is sure to be a size to suit. As our prices are so low, you will still find this to be more economical than having a top custom made.

Seriously, we are asked this question all the time. The answer: we directly import from an enormous Chinese manufacturer. We sell direct to the customer. No distributors. No middlemen. Also, we keep overheads down — no marble foyers, no fancypants administrative assistants, no sales reps in flash cars with nothing to do. We price the products accordingly.

Yes, we do – to upgrade a bench just tick the upgrade option on the individual bench code.

Yes! All Brayco sinks are supplied with a FREE sink waste drainer.

No, we don’t manufacture to size unless you have quite a large job. But give us a call – if we can’t help we should be able to refer you to someone who can.

We do have other items, but they may not be available nationally. So, if you’re after something specific, it is worth giving your state manager a call to see if we can help. We can freight any out-of-stock-items around this great brown land pretty quickly. Is your question not answered here – Harry to the rescue! Email us your question or give us a call and we’ll get straight onto it.

You can pay online, over the phone or in person in the showroom, with a credit card, by direct deposit (see Available Payment Methods for bank details) and you can even hand over cold hard cash. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

We’ll try. As an annoying result of a wildly fluctuating New Zealand Dollar and raw material prices, Brayco reserves the right to change prices at any time.

Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.

If you wish to return your item(s) you can do this up to 14 days after your purchase date. Call 09 271 5000.

Returns in 3 simple steps:

ONE Please call your local branch on 09 271 5000 to discuss your return or exchange.
Please ensure the item is in original condition and has all its packaging.
Please note: a 20% restocking fee applies to all goods returned.
If it is damaged, then we’ll have to have a chat. Delivery and return delivery charges still apply.
You will also need to provide a proof of purchase.

TWO Send the item back to your local branch.
Returns will not be accepted unless you have already spoken to the branch to arrange a refund or exchange.

THREE Once we receive the item back, your refund will be processed within 14 days.

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear.

Great … give us a call at our Auckland showroom on 09 271 5000,  we are always happy to talk stainless.

Shipping Information

We deliver coast-to-coast around New Zealand from our warehouse in Auckland — but of course you are welcome to pickup. All freight is insured, so you are guaranteed to get your goods in pristine condition. Tracking information is sent to you by email.

The freight charge is calculated on the weight and the destination. We’ll ask for a postcode when you get to checkout and a firm delivery charge will be calculated. For multiple items, we set a discounted upper level. or ring us to get a firm freight price.

Generally, it takes 2-3 business days to receive your goods, but depends on distances and freight schedules. Local delivery is within 24 hours by arrangement.

For urgent delivery enquiries or special requirements, please contact our friendly sales team.

Our friendly sales team will keep you informed via phone on the progress of your order.
If you have any questions give us a call on 09 271 5000

Our carriers require a signature on arrival as a Proof of delivery.

Although it is rare, damage can occur during freight. Please check that all items are in good shape BEFORE signing a delivery docket from the driver. If you sign to say that everything is fine, then we are unable to claim on the insurance policy. If you think there is damage, write this on the docket, or ring us for instructions.

Yes, our showroom is basically a badly partitioned section of our warehouse. So, we can pull back the curtain and get your items out pretty quickly.

To save yourself some time give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone to speed up the process.

We’re excited to offer a free Click & Collect service. Simply shop online and collect from your local branch.

  1. Choose your products online.
  2. Select Click & Collect at checkout.
  3. Wait to hear from us – we will give you a call to let you know your order is ready.
  4. Collect your order from Unit 1, 10 Cryers Road, East Tamaki, Auckland.

At Brayco we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then all we ask is you adhere to the following requirements:

1. The item is returned within 14 days from the date of purchase.
2. Please call your local branch on 09 271 5000 to discuss your return. 

• The item must be returned unused and in its original packaging.
• All returns are at the customers own cost.
• Please provide us with a copy of your original invoice as proof of purchase.
• We reserve the right to charge a 20% restocking fee on items returned.
• Once we receive the item back, your refund will be processed within 14 days.

Please note:
Returns will not be accepted at the branch unless previously arranged on the phone 09 271 5000. Open Monday to Friday 9am to 5pm
Returns accepted within 14 days of purchase, unused and in original packaging.
All returns are at the customers own cost and all items will incur a 20% restocking fee.

We offer a full replacement warranty for a period of 12 months against faulty manufacturing from the date of purchase. We don’t offer warranties against misuse and normal wear and tear.

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are inclusive of GST and are subject to change without notice.

If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.

To pay via direct deposit, please use the following bank details. Please use your receipt number as the description for the money transfer:
Bank: Westpac
Account Name: Brayco Australasia Ltd
Account Number: 03-0227-0550592-000

If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.