Frustrated by poor quality, unhelpful service and a lack of information, Brayco was set up to design and source better benches sinks and shelves for commercial kitchen users.
General FAQs
Do you do supply custom benches?
I’m afraid we don’t do custom benches. All our products are premade but come in lots of sizes and 5 depths to suit any space. Is there a product you’re interested in learning more about? Come see us or give us a call. We can help.
Can my stainless steel bench be left outside?
Yes, but extra care must be taken. When your bench is left outside or used in salty, wet or high humidity conditions, we suggest keeping your stainless steel bench wiped clean, to prevent the build up of dust and dirt, which can lead to surface rust. In addition, we recommend you use a stainless steel cleaner, such as 3M. To find a 3M Stainless Steel Cleaner, please find the below link – https://www.3m.com.au/3M/en_AU/p/d/v000369601/.
All Brayco benches are supplied with 1.5mm galvanized undershelves and legs. In extremely salty, wet, or chemical-prone environments, we strongly recommend you upgrade your undershelf and legs to stainless steel. Please find the links below to upgrade your undershelf & legs –
Stainless Undershelves – https://brayco.com.au/stainless-steel-benches/extras-benches/stainless-undershelves/
Leg Options – https://brayco.com.au/stainless-steel-benches/extras-benches/leg-options/
Do you supply individual bench tops?
Sorry no, but as our benches are supplied flat packed you may choose not to use the legs and feet if you only require the top. We have over 30 sizes so there is sure to be a size to suit. As our prices are so low, you will still find this to be more economical than having a top custom made.
Why are you so much cheaper than your competitors?
Seriously, we are asked this question all the time. The answer: we directly import from an enormous Chinese manufacturer. We sell direct to the customer. No distributors. No middlemen. Also, we keep overheads down — no marble foyers, no fancypants administrative assistants, no sales reps in flash cars with nothing to do. We price the products accordingly.
Do you have Stainless steel benches with all stainless undershelves and legs?
Yes, we do – to upgrade a bench just tick the upgrade option on the individual bench code.
Are stainless steel sinks supplied with sink plugs?
Yes! All Brayco sinks are supplied with a FREE sink waste drainer.
Can you make up a bench to a specific size?
No, we don’t manufacture to size unless you have quite a large job. But give us a call – if we can’t help we should be able to refer you to someone who can.
What else do you sell?
We do have other items, but they may not be available nationally. So, if you’re after something specific, it is worth giving your state manager a call to see if we can help. We can freight any out-of-stock-items around this great brown land pretty quickly. Is your question not answered here – Harry to the rescue! Email us your question or give us a call and we’ll get straight onto it.
How do I pay?
You can pay online, over the phone or in person in the showroom, with a credit card, by direct deposit (see Available Payment Methods for bank details) and you can even hand over cold hard cash. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.
Will you hold a price for me?
We’ll try. As an annoying result of a wildly fluctuating New Zealand Dollar and raw material prices, Brayco reserves the right to change prices at any time.
Will you store items for me until I am ready?
Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.
Can I return an item?
If you wish to return your item(s) please call 09 271 5000.
• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt at 09 271 5000.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and call us within 7 days of purchase at 09 271 5000.
Please note: a 12.5% restocking fee applies to all goods returned.
If it is damaged, then we’ll have to have a chat. Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.
Please call to arrange your return at 09 271 5000.
Returns will not be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.
What warranties do you have on your lovely items?
All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear.
I have more questions
Great … give us a call at our Auckland showroom on 09 271 5000, we are always happy to talk stainless.
